Potter Church & Holmes Architects PCH_A are trading names of Potter Church and Holmes Architects Limited
Registered in England
Registration number 08146893
VAT registration number GB437340852

Registered office address
27 Bulwer Street, London W12 8AR

Members of Royal Institute of British Architects (RIBA) and Architects Registration Board (ARB)


Privacy & Terms


Governing law These terms and conditions of use, and your use of the Site shall be governed by and construed in accordance with English law and the English Courts shall have exclusive jurisdiction in connection with all matters relating thereto.


Legal disclaimer The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely.  You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.  Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.


Liability Potter Church &Holmes Architects – to the extent permissible by law – excludes all liability which may arise from your use of or reliance on the content of this site or any linked site.


Copyright We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it except where stated otherwise. Those works are protected by copyright laws and treaties around the world.   All such rights are reserved.

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.


Links The site may contain links to other websites.  Potter Church & Holmes Architects are not responsible for the content of those websites and cannot account for the accuracy or reliability of any material.  A link to this website does not imply any kind of recommendation or endorsement.


Use Although care is taken to check and test material at all stages of production, Potter Church & Holmes Architects does not accept any responsibility for any loss, disruption or damage to your data or your computer system which may occur whilst using material derived from this Site, howsoever caused.


Data Protection Potter Church & Holmes are committed to meeting its Data Protection Obligations and ensuring the protection and security of all personal information within our control. We will manage our business, including the operation of the website and any marketing activities, to ensure that our client data is compliant with General Data Protection Regulations (GDPR).


Please read the information below on how we aim to safeguard your privacy.


What types of data do we collect and hold?

The information we hold will be specific to the relationship you have with us, but it may include the following:

  • Your name, title, contact details including postal address, email and phone numbers both private and/or for work.
  • Business information including your current position in the company.
  • Information that is provided to us by you in order for us to complete our services.
  • Information about your visits to our website or when you engage with our newsletters.
  • We hold information about our employees or candidates with us under a separate privacy policy.

If you follow us on Facebook, Twitter, Instagram, or any other social media then you may be allowing us access to information from your accounts on those services. To manage what information might be accessible to us you can adjust your settings and privacy policies on each platform.

Why we collect your data and how we use it?

The primary use of personal information is to allow us to deliver services to which we have an agreement to do and to meet our legal and regulatory obligations. Personal information is used for legitimate business interest only so that we can effectively monitor the quality of service we provide and administer any feedback or correspondence. Examples of ways we may process data when working on a project include, but is not limited to:

  • In emails and letters
  • In project briefs
  • On drawings
  • In models on common data environment/ clouds
  • In visualisations
  • In strategy documents
  • Letters of appointments
  • Contracts

Information may also be used for marketing purposes and communicating updates and news about our business or on occasions sending out event invitations.

We may contact you via email, telephone or post. If you do not wish to receive these communications, please contact us on


Sharing personal data with third parties

Your privacy is of high importance to us and we will not share any personal data with any other organisation without your consent. The majority of our business activities are carried out inhouse. We work with external suppliers, a list of which can be provided on request and we check that they have appropriate policies in place for information confidentiality and use it according to our instructions to them.


Personal information may be disclosed to third parties in the following circumstances:

  • Personal information may be disclosed to law enforcement, regulatory, professional bodies, governments agencies or other third parties, as required by and in accordance with law or regulation.
  • When requested by you.
  • When hosting events.
  • When required for delivery of newsletters or updates.


Our website may have links to other third party websites that are not managed or controlled by Potter Church & Holmes Ltd. We would advise that you check the privacy notice for the websites that you visit.


Storing and protecting your data

Personal information, drawings, models, correspondence and other project related information will be held on our systems for up to 12 years after the completion of an agreement as recommended by the Royal Institute of British Architects (RIBA). Each project will be judged individually on if it needs to be kept for longer than this period. All personal information will be kept confidential and staff are trained to ensure that they are also maintaining this.

Robust technology and processes are in place to ensure that information kept electronically is secure from unauthorized access and improper use.


Your rights under the data protection laws

Individuals have a number of rights, which include the following:

  • The right to request access to personal information from us.
  • The right to request that your personal information is not used for marketing
  • The right to request that inaccurate information we hold about you is corrected.
  • The right to request for your personal information to be deleted.
  • The right to request that your personal information is not used for a particular purpose


Once requests are made by you, we aim to comply or respond to this request within 72 hours after we have received it. If you wish to receive a copy your personal data or request any of the above please email or call our office on 020 87493123. You can also write to us at 27 Bulwer Street, London, W12 8AR.


Whilst we will always do our best to provide an excellent service, if you are unhappy about the way we are using your personal data and wish to raise a complaint then please contact us on the above details. You also have the right to complain to the Information Commissioner’s Office-


Changes to this privacy policy This policy may change occasionally to take into account changes in our business practices to reflect changing regulations or legislation. Please check back in frequently to see any updates. More information on the data protection regulations can be found at:

This policy is effective from 17th of May 2018.